Returns, Refunds & Cancellations Policy

Last updated: 2026

This policy applies to all purchases made on artleove.com and app.artleove.com, including promotional packages, editorial features, digital services, and (in the future) physical artworks or products.

1. Promotional Packages, Editorial Features & Marketing Services

These include (but are not limited to):

  • Get Featured submissions
  • Editorial promotion packages
  • Media kits
  • Marketing or visibility services
  • Digital campaigns

Refund Eligibility

Because these services require manual review and editorial work, they are non-refundable once accepted and in progress.

However:

If your application is NOT accepted by Artleove, you will receive a full refund within 2–3 working days.

Once a submission or service is approved and processing has started, refunds are no longer possible.

2. Physical Artwork & Products (For Future Studio Launch)

When Artleove begins selling physical artworks or products, the following will apply:

You may request a return and refund if:

  • You change your mind within 14 days of receiving the artwork; or
  • The artwork arrives damaged and you notify us within 48 hours of delivery and return it within 30 days of receipt.

Return Process

To request a return, email: contact@artleove.com
Include:

  • Full name
  • Email address
  • Order reference
  • Reason for return
  • High-resolution photo of the artwork

We will confirm whether the return is accepted and provide instructions.

Shipping & Insurance

  • You must return the artwork within 14 days of requesting a return.
  • Return shipping costs are your responsibility unless the artwork arrived damaged.
  • You must use a trackable, insured delivery method equal to the original shipping value.

3. Refund Processing

Approved refunds are issued:

  • To the original payment method
  • Within 30 days of receiving the returned item or confirming non-acceptance of a service

We reserve the right to reduce refunds if returned artwork shows signs of mishandling.

4. Non-Returnable Items

The following are non-refundable:

  • Digital media kits
  • Promotional packages (once accepted)
  • Marketing services (once processing has started)
  • Downloadable products
  • Gift cards

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your card provider
  3. Contact your bank

If the issue remains, email: contact@artleove.com

6. Exchanges (Future Physical Items)

We only replace physical items if they are damaged or defective.
Email: contact@artleove.com and include images.

7. Contact

For any refund or return questions:
📩 contact@artleove.com