Overview
RETURNS, REFUNDS AND EXCHANGES
- You have a statutory right to return most artwork ordered via artleove.com and you may request a refund:
- If you change your mind within fourteen days of the date on which you received your order; or if the artwork is damaged at the time of delivery and you notify us within 48 hours of delivery and return the same within thirty days of the date on which you received your order.
- If you wish to exercise your right to change your mind, please contact us by email at contact@artleove.com Please include your name, address, telephone number, email address, booking reference, the reason why you wish to return the artwork, and a high resolution image of the artwork so we can inspect its condition.
- We are authorised to handle returns on behalf of the artist and will email to confirm acceptance to return and instructions on how to return the artwork to the artist.
- You must dispatch the artwork within fourteen days of you telling us that you wish to end the contract. Unless we agree that the artist will cover the costs of return you must pay the costs of return. You must use a method of postage equal to the method used by the artist to deliver the artwork (ensuring the artwork is appropriately insured under a level of insurance at least equal to the level of insurance used by the artist for delivery of the artwork).
- The artist will, at their option, pay the costs of return or collection, if the artwork is damaged and you are exercising your right to return the artwork.
- A refund may only be made to the purchaser of the artwork and will be refunded directly to the original payment method within thirty days of the date on which we receive the artwork.
- If you are exercising your right to change your mind (we may reduce your refund of the price to reflect any reduction in value of the artwork, if this has been caused by, in our sole opinion, your mishandling of the artwork. The maximum refund for any delivery costs will be the costs of delivery by the least expensive delivery method the artist offers.
- Returns and refunds are not possible under any other circumstances.
Several types of goods are exempt from being returned. Such as our online/published media kits.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Promotional Packages/Media Kits/Services are non returnable items.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@artleove.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@artleove.com and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item otherwise.
Contact us at contact@artleove.com for questions related to refunds and returns.
